Privacy Policy
Effective Date: January 8, 2025
At , we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or engage with us across Canada, the United States, and other applicable jurisdictions. Please read this policy carefully to understand our practices regarding your personal data and how it will be treated.
1. Information We Collect
We collect personal information directly from you, automatically through your interaction with our platforms, and from third-party service providers:
Personal Identification Information: Name, email address, physical mailing address, phone number, and other contact details.
Technical & Device Information: IP address, browser type, operating system, unique device identifiers, geolocation data, and browsing activity collected via cookies, pixel tags, and server logs.
Usage Data: Information regarding your interactions with our website, such as pages viewed, time spent, links clicked, and feature utilization.
Transaction & Billing Information: Payment details, card numbers, and transaction history processed via PCI-DSS compliant third-party payment processors.
2. Mobile Messaging Terms and Consent
When you provide your mobile number to , you expressly consent to receive administrative, transactional, and service-related text messages (including auto-dialed messages under U.S. TCPA standards and Commercial Electronic Messages [CEMs] subject to Canadian Anti-Spam Legislation [CASL]).
Types of Messages:
Account notifications, security alerts, and authentication codes
Transaction confirmations, invoicing, and service updates
Customer support communications
Marketing and promotional communications (sent only where explicit, separate opt-in consent has been provided)
Mobile Messaging Terms:
Opt-Out Procedure: Text STOP to unsubscribe from text communications at any time. Upon receipt of a STOP request, your phone number will be placed on an internal suppression list to ensure no further messages are transmitted. Opt-out requests are processed immediately and in all cases within 10 business days pursuant to CASL.
Customer Support: Text HELP or contact customer service for assistance.
Rates & Carriers: Standard message and data rates may apply as determined by your wireless provider. Supported carriers include major U.S. and Canadian mobile operators (e.g., Rogers, Bell, Telus, AT&T, T-Mobile, Verizon, and affiliates).
Consent Exclusion: Consent to receive mobile messages is not a condition of purchasing any goods, services, or entering into a contract with us.
3. How We Use Your Information
We process your personal information for specific, legitimate operational and legal purposes:
To provide, maintain, and personalize our core services and website functions.
To process orders, verify billing details, and complete payment transactions.
To communicate with you regarding service notifications, support requests, and account updates.
To deliver authorized text messages and marketing communications in accordance with your preferences.
To monitor system health, perform analytics, prevent fraud, and enforce network security.
To comply with statutory, regulatory, and legal obligations across Canada and the United States.
4. Information Sharing and Disclosure
A2P 10DLC & Mobile Data Sharing Exclusion:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of text message services strictly necessary for message transmission and platform operation.
We may share non-mobile personal information under the following limited circumstances:
Service Providers & Subcontractors: Third-party vendors who perform functions on our behalf (e.g., web hosting, data storage, payment processing, customer service). These providers are contractually restricted from using your data for any other purpose.
Legal Compliance & Law Enforcement: When required by applicable federal, state, or provincial laws, court orders, subpoenas, or lawful law enforcement requests in Canada or the U.S.
Corporate Transactions: In connection with a merger, acquisition, corporate reorganization, or sale of assets, provided the receiving party agrees to honor the terms of this Privacy Policy.
5. International & Cross-Border Data Transfers
As a Canadian business, your personal information may be transferred to, stored, or processed in Canada, the United States, or other foreign jurisdictions where our service providers maintain facilities.
When your data is transferred outside of its jurisdiction of collection (including outside of Quebec or Canada), it may be subject to access by local foreign courts, law enforcement, and national security authorities pursuant to foreign laws (such as the U.S. PATRIOT Act). We conduct Privacy Impact Assessments (PIAs) where required by applicable law (including Quebec’s Law 25) to ensure cross-border transfers are governed by appropriate contractual and technical safeguards.
6. Data Security, Retention & Breach Protocols
We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against accidental loss, unauthorized access, alteration, or disclosure. Safeguards include data encryption at rest and in transit, access controls, and secure server environments.
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected, meet legal and tax obligations, or resolve disputes. In the event of a security breach involving personal information that presents a real risk of significant harm, we will notify affected individuals and relevant regulatory bodies (e.g., the Office of the Privacy Commissioner of Canada) in accordance with statutory mandatory breach reporting laws.
7. Cookies, Analytics & Automated Profiling
We use cookies, web beacons, and similar technologies to remember user preferences, analyze site traffic, and optimize platform performance.
You can adjust your browser settings to reject cookies; however, doing so may disable certain interactive features of our website.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals without human review and explicit consent where required by law.
8. Age Limitations & Children's Privacy
Our website and services are not directed to individuals under the age of 14 in Canada or 13 in the United States (or under the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact our Privacy Officer immediately so we may purge the information.
9. Your Privacy Rights
Depending on your place of residence (including under PIPEDA, Quebec Law 25, provincial PIPA statutes, and applicable U.S. state privacy legislation), you may exercise the following rights regarding your personal information:
Access & Data Portability: Request a copy of the personal information we hold about you.
Rectification: Request corrections to inaccurate, incomplete, or outdated personal information.
Consent Withdrawal: Withdraw your consent to the processing of your personal information at any time (subject to legal or contractual limitations).
Deletion / Erasure: Request the deletion of personal data where processing is no longer required by law.
Mobile Specific Rights: Opt out of text messaging by replying STOP, request message logs, or update your communication preferences.
To exercise any of these statutory rights, please submit a request to our Privacy Officer using the contact information below.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." If we make material changes affecting how we process your personal data or mobile messaging practices, we will notify you via email, text message (where opted in), or a prominent notice on our website prior to the change taking effect.
11. Contact Us & Privacy Officer
In accordance with statutory accountability standards, we have designated a Privacy Officer to oversee our privacy compliance program. If you have questions, concerns, or wish to exercise your rights, please contact:
Attention: Privacy Officer
Legal Entity Name:
Email: [email protected]
Text Support: Text HELP to
Phone:
Physical Business Address: (Required for CASL and A2P compliance)
